Marcus Lane Group Pty Ltd (ABN 72 635 632 647) are committed to protecting your privacy.

This policy gives sets out how we collect, use, disclose and otherwise handle personal information, and the steps we take to protect it. It does not cover our client confidentiality obligations (set out in our terms of engagement) or our privacy obligations in respect of credit reporting.

Collection

The type of personal information we collect about you depends on the type of dealings you have with us. For example, if you:

• are a client of the firm, we will collect your name, job title, address, contact details, information about our dealings with you and the legal matters we conduct on your behalf, the legal areas of interest to you and information about the events and seminars you have attended;
• are involved in a matter that we are working on, we may collect your name, contact details and information about the relevant matter;
• are involved in a matter with one or more of our clients, we will collect your name, address, contact details, verification of identity details and relevant file numbers held by our client.
• ask to be placed on one of our mailing lists, we will collect your name, address and contact details;
• supply goods or services to us, we will collect your name, address, contact details and financial details for payment purposes;
• send us an enquiry or provide us with feedback, we will collect your name, contact details and details of your enquiry or feedback;
• apply for a job with us, we will collect the information you include in your job application, including your cover letter, resume, contact details and referee reports.

You may refuse to provide personal information at any time but must be aware that this may impact our ability to provide you with legal services.

In the course of providing legal services, we collect personal information in a number of ways, including:

• in person (for example, at a meeting or function);
• through our website;
• over the telephone (including through voice mail messages left on our telephone system);
• through written correspondence (such as emails and letters);
• on hard copy forms (for example, event feedback forms);
• from third parties, including: credit reporting bodies and credit providers;
• from regulatory authorities; and/or
• from public registers (for example, by conducting searches of the ASIC database or from other publicly available sources).

Use

We use your personal information to provide legal services to you and to otherwise operate our business. We may also use your personal information to send you information about our services, including legal updates and invitations to seminars and functions and relevant products and services of third parties either where we have your express or implied consent, or where we are otherwise permitted by law to do so. We may contact you for these purposes in a variety of ways, including by mail, email, SMS, telephone or social media campaigns.

Opting out

Where you have consented to receiving information about our services, that consent will remain current until you advise us otherwise. However, you can opt out at any time, by contacting enquries@marcuslanegroup.com.au.

Disclosure

We may share your personal information with third parties where appropriate for the purposes including:

• financial institutions for payment processing;
• barristers, experts or other relevant third parties in relation to your matter;
• external lawyers who we contract to assist us in providing legal services to you;
• credit reporting bodies and credit providers;
• investigators;
• referees whose details are provided to us by job applicants;
• information and communication technology providers;
• data storage and archive service providers;
• printers and mail houses;
• function and event organisers;
• marketing and communications agencies;
• research and statistical analysis providers;
• delivery and shipping providers; and/or
• business advisers (such as recruitment advisors, accountants, auditors and lawyers).

In each case, we may disclose personal information to the service provider and the service provider may in turn provide us with personal information collected from you in the course of providing the relevant products or services.

Storage

We hold personal information in several ways, including in hard copy documents, electronic databases, email contact lists, and in paper files. Paper files may also be archived in boxes and stored offsite in secure facilities.

The steps we take to secure the personal information we hold include website protection measures (such as firewalls and anti-virus software) and security restrictions on access to our computer systems (such as login and password protection).

While we strive to protect the personal information and privacy of users of our websites, we cannot guarantee the security of any information you disclose online, and you disclose that information at your own risk. If you are concerned about sending your information over the internet, you can contact us by telephone or post.

Links to third party websites not operated or controlled by us are provided for your convenience. We are not responsible for the privacy or security practices of those websites, which are not covered by this policy.

Access and Complaints

We will provide you with access to your personal information, subject to some exceptions permitted by law. We will also generally provide access in the manner you request (eg by providing photocopies or allowing a file to be viewed), provided it is reasonable and practicable for us to do so. We may however charge a fee to cover our reasonable costs of locating the information and providing it to you.

If you ask us to correct personal information we hold about you, or if we are satisfied the personal information we hold is inaccurate, out of date, incomplete, irrelevant or misleading, we will take reasonable steps to correct that information to ensure, having regard to the purpose for which it is held, the information is accurate, up-to-date, complete, relevant and not misleading. Except in the case of more complicated requests, we will endeavour to respond to access and correction requests within 30 days.

If you have a complaint about how we have collected or handled your personal information, please contact us. We will endeavour to resolve your complaint in a timely manner having regard to the nature of the complaint.

[For access to your personal information or any complaints please contact us by emailing enquiries@marcuslanegroup.com.au]

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